Episode 51: How a great forwarder offers more than just great rates

“Shippers are now shifting their focus from transactional price focused relationships and are more so looking for long term freight forwarding partners that align with their strategic business objectives”

Disruptions have become the norm and shippers are no longer seeing the value of having a freight forwarder that just moves goods from A to B. 

They want a partner that improves efficiencies in their supply chain, provides solutions and will go above and beyond the day-to-day operations. 

Tune into the latest episode of Freight to the Point as James Fry, Director of Solutions at Zencargo, is joined by Taylor Burge-Paxon, Senior Customer Success Manager at Zencargo to talk about the benefits of a true partnership with a digital freight forwarder. 

They talk about:

• The risks of a transactional relationship
• The factors driving the change in relationship between shipper and freight forwarder
• How can shippers identify what a great freight forwarder looks like

James Fry

James is Zencargo’s Director of Solutions and has worked in supply chain for over 10 years. James leads a team of experts who work with Zencargo customers to identify areas of opportunity and build bespoke solutions to deliver value. James and his team focus on optimising costs and ultimately driving supply chain performance for customers.

Taylor Burge Paxon

Taylor Burge-Paxon is a Senior Customer Success Manager at Zencargo and works with brands in the retail sector to maximise supply chain opportunities. Prior to Zencargo, Taylor also worked for CH Robinson, a multimodal transportation services and third-party logistics company managing high growth accounts especially in the food and beverage sector.

Resources

Measuring a freight forwarder's value

What should shippers expect from a modern freight forwarding service?